Welcome to Sportive Lives! To ensure a smooth shopping experience, we provide detailed shipping policy information. We partner with Canada Post to offer reliable and fast shipping services.

1. Processing Time

• All orders will be processed and shipped within 1-2 business days. Orders placed on weekends and holidays will be processed on the next business day.
• During peak periods (such as promotional events and holiday seasons), processing times may be slightly extended.

2. Shipping Methods and Times

• We offer various shipping methods, including standard shipping and expedited shipping.
  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
• Shipping times are based on Canada Post's service standards and actual delivery times may be affected by weather, traffic, and other uncontrollable factors.

3. Shipping Area

• Currently, we can only provide services to customers in British Columbia, Canada. We will come to other areas soon. Thank you for your patience and support!
• International shipping is not available at this time.

4. Shipping Fees

• Shipping fees will be automatically calculated and displayed at checkout based on the order amount and selected shipping method.
• We periodically offer free shipping promotions. Please check our latest offers for details.

5. Order Tracking

• Once your order is shipped, we will send you a tracking number via email. You can track your order status through the Canada Post website or our website.
• If you have not received your order within 7 business days after receiving the tracking number, please contact us, and we will resolve the issue promptly.

6. Lost or Damaged Packages

• We take responsibility for every package during transit. If your package is lost or damaged during shipping, please contact us immediately.
• We will work with Canada Post to investigate and resolve the issue, including reshipping the item or issuing a refund.

7. Return Policy

• If you encounter any quality issues with the product, you may return it within 7 days of receipt for a refund or exchange. For more details, please refer to our return Refund Policy page.

Contact Us

• If you have any questions or need assistance with our shipping policies, please contact us via our Customer service email or Contact Us page. We are committed to providing you with the best service.

Thank you for choosing our online store. We look forward to providing you with a pleasant shopping experience!