Refund policy
We want you to feel confident shopping with Sportive Lives. If you need to return or exchange an eligible item, please contact us within 14 days after your order is delivered.
14-Day Return and Exchange Window
You have 14 days from the date your order is delivered to request a return or exchange.
Submitting a request within 14 days does not mean that the item has been approved for return. Please wait for our return authorization and shipping instructions before sending anything back.
Return and Exchange Eligibility
To be eligible for a return or exchange, the item must be:
- In the same condition in which it was received;
- Unworn, unused, and undamaged;
- Returned with its original tags, accessories, and packaging; and
- Accompanied by proof of purchase or the original order number.
Items returned without prior authorization may not be accepted.
How to Request a Return or Exchange
To start a return or exchange, please contact us using either of the following methods:
Please include:
- Your order number;
- The item or items you wish to return or exchange;
- Whether you are requesting a return or an exchange;
- The reason for your request; and
- Clear photos if the item is damaged, defective, or incorrect.
We normally respond within 1–3 working days. Return or exchange requests are normally reviewed within 3–5 business days. If your request is approved, we will email you the return address, return deadline, and shipping instructions.
Please do not send an item back before receiving return authorization.
Return Shipping
For returns based on preference, fit, color, size, or a change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
If the item is damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide the appropriate return or resolution instructions.
We recommend using a trackable shipping service. Sportive Lives is not responsible for unauthorized returns or return packages lost in transit.
Exchanges
Exchange requests must be submitted within 14 days after delivery.
Exchanges are generally limited to the same product in a different available color or size. Exchanges are subject to inventory availability.
If the requested replacement is unavailable, we may offer a refund or store credit after the original item has been returned and inspected.
Non-Returnable Items
The following items cannot normally be returned or exchanged:
- Personalized or custom-made products;
- Opened or used personal-care or hygiene-sensitive products;
- Gift cards;
- Items marked as final sale; and
- Items that do not meet the return eligibility requirements above.
Eligible products purchased with a discount code may still be returned. Any approved refund will be based on the amount actually paid after discounts.
Eligible products purchased with a gift card will be refunded to the original gift card or issued as store credit, as applicable.
These exclusions do not apply where a return or remedy is required by applicable law, including where an item is defective, damaged, incorrect, or materially different from its description.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us through our Contact Us page or email info@sportivelives.com. Include your order number and clear photos of the item and packaging.
We will review the information and work with you on an appropriate resolution.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 15 business days. Your bank or credit card provider may require additional time to post the refund to your account.
Original shipping charges are non-refundable unless the return is related to a damaged, defective, or incorrect item, or unless otherwise required by law.
If more than 15 business days have passed since your refund was approved, please contact us at info@sportivelives.com.
Questions
If you have any questions about a return, exchange, or refund, please visit our Contact Us page or email info@sportivelives.com.